Casual service
Service done on an on-call basis. You call when
you need service.
Maintenance contract
Regularly scheduled service work can be
pre-paid on a contract basis to give a substantial saving on service charges and
allow for easier budgeting.
Especially useful if you require routine maintenance or are concerned about
system or network performance. Fix the problem before it arises.
Service Level Agreement (SLA)
Guaranteed continuing 8x5 or 24x7 service on IT equipment and services at 99% uptime, complete maintenance with hardware and software upgrades and hardware
replacements allowing for expansion, routine maintenance. Take the risk and worry out of your critical IT services.
An SLA is based on a list of equipment and services requiring coverage under the SLA, and can only be quoted on request as the charges will reflect the equipment and
services covered.
